Dogtopia of Cedar Mill - Portland, Oregon

Steve T.

WARNING - STAY AWAY FROM THE DOGTOPIA AT CEDAR MILL. We thought that this would be a good place to board our dog for one week while we flew away for one week. We went through all of their hoops and agreed that our dog would stay there in one of their suites. We prepaid for a week long stay specifically in a suite. We were also told that we would be notified if anything occurred, including any injuries. When we returned we found out that our dog had not been allowed to stay in the paid for suite, but instead was crated (something he does not like) and that he had been injured with a gash to his snout. When we picked him up the very young man in charge was unconcerned that we had prepaid for a suite and that our dog had been injured in the crate. I have since done a deeper dive into this place and have learned of excessive punishment to dogs (yes, excessive punishment to dogs for just being dogs) and various other complaints, including that the current staff is too young, too inexperienced and changes frequently. This is not a place run by mature adults and is NOT A SAFE PLACE FOR YOUR DOG. PLEASE HEED MY WARNING AND STAY AWAY FROM THIS PLACE.

Donna M.

I'm disappointed to be writing this review as I have been bringing my dog here since the very first day this Dogtopia opened. It used to be the place I raved about, the place I wholeheartedly trusted my dog to go to but unfortunately that's not the case anymore (and far from it). Like many others have shared, there are no checks and balances here with how much they charge customers. There have been more than 5 instances where I have been mischarged. At this point, a mistake can no longer be an excuse. The lack of transparency and resolution with their business operations leads me to believe the issues likely hold true with how they care for the dogs, although I thankfully haven't had any issues to date first-hand. A few months ago, I was charged 2x the amount I was supposed to ($400+!). After a few phone calls, I was relieved I was refunded and was reassured I could earn their trust back. But unfortunately, last week I was charged 2x AGAIN, and only came to find this out by looking at my credit card bill. There has been radio silence and a lack of action. I worry so many others are being taken advantage of and hope they can turn their business around to put their dogs and customers first.

Ryan P.

We take our dog Norman there to get groomed and while we are on an unlimited package, we were accidentally charged for a grooming 3 weeks ago. We have tried repeatedly to get a refund and have not been able to get anyone to help us. We have called the front desk multiple times and told we would receive a call back which has never occurred and have gone in and talked to them but nobody is able to process a refund, provide a manager's contact information or get a hold of a manager or anyone to help us. If you go to them, make sure you are charged appropriately or you will not be getting your money back.

Marissa A.

Do not bring your dog here. Our puppy has been going here for day care for the past 7 months. The first several months were great! Great staff who loved our dog and really took care of him. The last 2-3 months have been awful. Our puppy is a 1 year old mini Aussie…so obviously he is young and has very high energy. We picked him up one day and was told that he needs “behavioral lessons or to be put on medication” because he is “relentless” when he is playing. We were told that he needs to be in the crate “to settle down” for 10-15 minutes which I understand. On several occasions we witnessed on cameras the staff leaving him in the crate for over 40 minutes and another time for over 2 hours. They take a 2 hour nap from 12-2 crated, so if they are constantly crating him during play time and then again during nap time when does he get any time to play with other dogs? So We are paying for our dog to have a good time at day care and if he’s just being locked up in the crate and not able to burn his energy it isn’t doing anyone any good. I could have appreciated if the staff would have said “this isn’t working out with him you should bring him somewhere else” but they didn’t…they continued to take our money for the daycare days and just handled it by crating him for a ridiculous amount of time. The other interesting thing is that we witness other dogs playing just like he does but they do not crate those dogs as long as they do ours….we will not be returning to this day care. I know he has a lot of energy, the staff should be properly trained on how to deal with all breeds. He’s a 1 year old puppy who is a herding dog….come on. We are currently waiting for a “manager” to call us to discuss this and hopefully get some portion of a refund we have already paid for….we have been waiting for two weeks now. The original staff when we first brought him were awesome, we definitely miss them. We will not be returning here and will not recommend this place.

Tomoko N.

1/26/2025 UPDATE: Ive gotten feedback from the owner now here at Google Review. I've called many times, left messages to call me back. I even went on-site to discuss with the store owner, Annika Traxler. But I was tiold the mgr is in the mtg inside and she doesn't know when mtg ends. I again asked her to communicate Annika and asked her to call me back. All the initiation of the discussion from me has been ignored. So only option for me to quit enrolling of doggy day care and write a review here. Store mgr, Annita, knows my tel number. There is no reason she doesn't call me.

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I saw the ads on FB for one week free trial. When I contacted, meet & greet is needed to first which made sence that they need to check behavioral issue etc. Over the phone, the 3 vaccinations were being checked verbally and asked to upload proof of record into their app which I did. On the day of the greet & meet, I brought my dog at the first time. Test was done and I was told I can enroll doggy day care. And I was asked to pay $19.99 for meet & greet. I told the receptionist that I wasn't told meet&greet incur the cost, hence, I am not paying. Instead, please have mgr or owner to call me to discuss. Next day, I've gotten the phone call from manager. She told me meet&greet for one week free trial is free. And she said receptionist wasn't educated well about charging system. WHAT? Non-educates charging system is in charge of asking payment to customer!?

Then I was told I need to enroll first to get one week free day cares. How come I need to enroll in order to test out if day care works for my dog!? But anyway, I enrolled in order to test out free day care.

At the day care, attended person never initiate play to any dogs. My dog and other dogs sniffed each other. That's all my dog did. My dog was kept closer to the door. After a couple of hours, she sit down and did nothing. I don't think this environment stimulates my dog at all. With this scenario, it's same as if she stays at our home. The 2nd free day care was same. So I'm going to cancel enrollment. I asked the receptionist to have mgr to call me as she told me mgr is in the meeting now. But I never had a phone call back.

In the evening, I didn't see my dog anymore in video camera. I checked all 3 rooms video camera, she wasn't in any. When I arrived doggy day care, I walked around outside of building to check if my dog is in one of 3 rooms. I didn't see her. I entered into building and asked to pick up dog. When I was handed over my dog, I asked where she was. I checked 3 rooms from outside, she wasn't in any of the 3 rooms. Then receptionist told me she got too stimulated and needed to calm down. I showed her many pictures I took from video that she was always in one spot near door. And many photos, she was sitting down quietly. Then receptionist re-worded my dog was annoyed in noisy environment and she wanted to be separated. WHAT? I guess she just guessed and just saying what she THINKS instead of telling me she doesn't know anything why my dog was taken out from play room.

Many workers here need to be educated and trained how to deal with customers appropriately.

Danielle Q.

This place has a new manager every 2 months. I've been taking my dog here since March 2024, and they've had 4 different managers. I do not feel comfortable taking my dog here considering the high turnover and the fact that no one stays long enough to actually care or get to know my dog and his needs.

Also, if you have a dog with any kind of reactivity (barking), they will make you feel like you have a poorly behaved dog.

Diane H.

I've had very similar experiences to other reviewers with regards to being billed incorrectly and not getting the appropriate credit. The 2-star review is primarily due to the management of the business. I've made multiple calls and emails to the Operations Manager, Jaime, whom I was told is the ONLY person authorized to refund the credit. She has yet to give me the courtesy of a reply over the course of 1mos of my many communication attempts.

The other issue is the lack of training that the staff receives which is problematic as there seems to be a lot of turnover. My dog passed the meet-n-greet and I was told that she is able to sign up for the daycare. I brought her in only to be told that she needed her flu shot which is totally understandable, but why not address that at the meet-n-greet and inform me then? The facility itself is fine.

Daniel A.

My wife and I recently started to take our new puppy here. To help socialize him with other dogs and to get comfortable going there for when we need to board him. The staff are extremely friendly and seem to actually care about the best interest of your pet and the other pets there as well. Our puppy Arkham loves going there and meeting all the other pups. I would definitely recommend this place to anyone who’s looking for doggy daycare.