Kentucky Humane Society Fern Creek Pet Resort - Louisville, Kentucky

jen G.

Easy to book boarding reservations and any extras. They must still have their covid policy in place as they only have front door, curb side drop-off, and pick-up. Either my dog was afraid I'd board her again or they worked with her on training/behavior because she was incredibly well behaved when I picked her up (I may have to drop her off for a week once a month lol).

She didn't show signs of not eating while there (past dogs have always lost weight while being boarded), but they did assure me that if she didn't eat they would supplement with moist food to encourage her (this wasn't needed!). My furry child was well taken care of and well loved during her week vacation from my 2 legged children.

Molly T. O.

The building is insecure. All you have to do is pull up on the kennel run doors and they will open. They are large enough for large dogs and normal humans to fit through. Anyone could get in the building at any time. There are also rats abundant.

Cyndi N.

Our dog was said not to eat much and was not exercised for the week she was boarded. We would have had to pay for daycare for that which we were not told. She was fed and loved on they said. Don't even know if she went outside at all. Paid over $350 for a week. Should that not have included outside time?
We will not go back. Our dog came back very thin. Wish she could talk.

Ariel S.

Everytime I got out of town they are who I trust with my babies! They make me feel safe with my decision to leave them and update me on their activities as I ask. It is hard to find trusted people with your pets but they go above and beyond to make the experience stress free.

Justin W.

I truly cannot say enough good things about this place and these people! We have a very large (170lbs) pooch, and she is very nervous/scared and not easy to handle. Every time we have boarded her somewhere else, she comes back sickly looking and it takes her a few days for her to readjust. We boarded her here, and she came back happier than ever! The team here truly cares, and goes above and beyond every step of the way. Even with a more difficult pooch that is very large, they took the greatest care of her! We love you guys!!!

Robin B.

Not the easiest review to write as I never want to say anything negative about the local humane society, but...

We boarded our dogs here for a week while we were out of town. We have 3 dogs, 2 medium sized and a small chihuahua mix and an older cat. The chihuahua is aggressive so they let me go back with him when I dropped them off. I was really happy to see how clean the facilities were and felt reassured they would be well taken care of.

When we picked them up it was a very different story. The kennels were dirty and the entire back area smelled like urine. When we got the dogs out, they were all slightly wet and smelled really bad and my little one looked really thin. When we got them home we couldn't let them inside until they all had a bath.

Before we left, we portioned all of their food out for the week to be exactly what they needed. We got roughly two full days worth of food back for each dog which made me think they may have missed a few feedings...

I honestly was going to let it all go until last night when one of my dog started coughing before bed. She woke up this morning with a really dry cough. Even with having her Bordetella vaccination a few months prior, she contracted Kennel Cough on her stay. And we incurred a $100 vet bill today for antibiotics and cough medicine.

This was our first time using their boarding facility and unfortunately our last.

Virginia M.

I boarded my dog for approximately 12 hours, charged for 24 and when they brought my dog out his bed was partially soaked with urine and he was wet with it. l don't know if they ever let him out . Ordered a walk for him and don't know if that happened either, they did not observe my feeding instructions either. Someone should have told me that their pick up time was 10:00 am. Will not be returning/

Sherri H.

Do not take your animals here! They take your Dog outside with heat factor over 90 and leave them outside and until they are unresponsive and then they die. This just happened to our Dog today. He was a frenchie that cannot handle being outside for a long period of time. He overheated, threw up and then had a seizure. Become unresponsive and passed way.