Pets Lifeline - Sonoma, California

Lori S.

I have a sick stray kitten desperately in need of help and everywhere else I have tried to call for help has fallen through. Although the woman on the phone explained to me that they don’t have the resources to take in a kitten which is completely fair and unrelated to this review, she was very snippy and rude to me and I was struggling to think of anything I could have said that provoked that reaction.

I don’t know if she was just having a bad day or something; I work in retail, I totally understand that customer service can be draining. I’m sure it’s even more draining if you’re working with animals in horrible conditions all the time, especially immediately after the 4th of July. I was ready to give her some slack. But her professionalism was really poor. Her tone right off the bat was condescending and passive-aggressive.

I said my animal shelter couldn’t take her because they were at capacity and she chuckled at the idea of someone from my town in the next county going all the way to their location in Sonoma for a cat (?). I asked for some resources and she oddly seemed at a loss as to what to suggest? She just suggested my shelter and animal control again, with a snippy emphasis on staying in my own county and not going to Sonoma as if she didn’t want me there, when I already exhausted all the ideas I have in my area for this poor cat with no one on its side. She seemed irritated that I even called to ask for help.

I was in tears. Not even my local animal shelter or animal control could rescue this cat and her attitude felt like she was kicking me while I was down. She was beyond unhelpful.

Mary Valencia

Adopted an adorable little kitty! Wish I could give them all a home! The staff/ volunteers were really helpful and gave us all of the vaccination info with a care package with starter food, coupons,wand toy and a blanket and a collar. If you are looking for a little companion I recommend this shelter highly ! They really take care of all the little fur babies til they find their homes. ?

Andrea Zuniga

I don’t feel bad for the animals that live here, that’s how well they take care of them. 10/10 adopted my baby here and they were incredibly helpful and made sure they put the animals comfort first.

Rachel

The staff was very helpful and we love our new cat! Now Salem, previous known as Tom Brown!

MzConfuzled

Just adopted two kitties from here and the staff were very friendly and supportive. They took appropriate health measures, like taking our temperature, but also allowed me to interact with the kitties in order to get a better understanding of personality and quality. Obviously the cats had been well taken care of as they were both healthy and confident. Pets Lifeline also has a great foster program, so little kitties are raised in a home environment. Because of that, our kitties are both very confident and well socialized and therefore have fit right into our lifestyle. I would 100% recommend this organization to anyone looking to adopt.

Guadalupe Torres

BEAUTIFUL PLACE AND THE PERSONAL IS REALLY FRIENDLY

Brian Beckstead

I am really sad to admit that this was the worst experience I have had when visiting a rescue organization. We are passionate animal lovers, so while we were in Sonoma we wanted to visit a rescue as it seemed like there was growth. We parked and the entire place was eerie and seemed poorly maintained. We checked in at the front and asked for any information about their rescue and one man gave us a little explanation and let us in. We were pretty happy with our conversation with him, except, when we came back out, we were met with two office employees that wanted nothing to do with us. We were not trying to bother anybody, and actually hoped that we could find a way to help (if there was anything possible) but we were told that unless we are going to adopt an animal that we can't see them. Once again, we were not trying to put anyone out or waste their time, but seeing how different agencies run their rescues is fascinating and helpful to bring back to our community. Sadly, I wish we had never gone to visit.

Marilyn Washington

I adopted my dog Splash right before New Years! I had thought about getting another dog for a year and one of the faculty on my job suggested that I adopt and so I did. I saw splash on the Vallejo shelter website before he was transferred to Pets Lifeline so I went up and had another visit with him and it was so meant to be. He is so perfect for my family. He is a pup pitt/terrier, lots of energy, and supper smart but I have lots of support with training him. Maybe next year I will adopt another from Pets Lifeline to give Splash a little brother to push around and show him the ropes...LOL! Thank the staff for being so wonderful!