PetSuites Winter Springs - Oviedo, Florida

Nicole Franco

We’ve been loyal clients at PetSuites Winter Springs since our dog was a puppy. However, our experience today was extremely disappointing and disheartening.

Yesterday, my husband called to make a reservation and informed the staff member that our dog requires medication for epilepsy. She assured him this was fine and booked our day boarding without hesitation. But when we arrived this afternoon with detailed feeding and medication instructions, the front desk staff seemed confused. When I mentioned "medication for epilepsy," she clarified, “You mean for seizures?” She then informed me she needed to speak to her manager.

To my surprise, I was told a new policy had been implemented that very morning: they would no longer service dogs with epilepsy. Despite the fact that they we boarded him four times in the last two weeks. Not only was I shocked by this sudden change, but I was also appalled by the lack of communication. We had driven all the way from Lake Mary, and yet no one had the courtesy to notify us about the policy beforehand.

The manager I spoke with was dismissive, interruptive, and unhelpful. While they agreed to watch our dog for one last time, the experience left us feeling discriminated against because of our dog’s condition. His seizures are controlled, and his care doesn’t require extraordinary effort — just basic attentiveness.

PetSuites has not only lost a loyal client but has shown an alarming lack of compassion and professionalism. If you’re going to implement a policy like this, ensure your communication and customer service are up to par. Our dog’s condition is not a burden; it’s part of who he is. Discriminating against pets with disabilities is unacceptable.

I hope management reconsiders how they handle situations like this in the future. Until then, I would not recommend PetSuites Winter Springs to anyone seeking understanding and reliable care for their pets.

Terri Kruczek

I took my 4 month old pup there this week for the first time. I had to wait to get her rabies shot before she could attend. It’s a very nice place. They seem to keep it clean which is important to me. The staff is friendly and welcoming. They send pictures via text to let me know how she’s doing. The boarding/ overnight areas are nice as well with options for someone with a budget. The prices are affordable for the puppy preschool and I like that she is only with pups her age. I will continue to let my pup go there to play while I am working.

Teresa Schwarz

Very happy with the care my dog ,Zeus, received when we boarded him. He is a large , 9 year old bully mix . They kept in contact and updated on his stay. Definitely pleased and would recommend them !

iVirtuous Woman

Tiny (2 years old) loved her stay- Pictures speaks a thousand words!

J. Vega

This was my first experience leaving my frenchie at a kennel or overnight boarding and I have to say it has been the best experience ever. I was afraid that my dog would not do well in this environment but my husband and I received pictures of him at doggy playtime and truly felt good about our choice to leave him to interact with other dogs while we were away. I highly recommend this place and will definitely be bringing back my dog, Maxi.

Tammy Lowther

If found Pet Suites right before hurricane and they accommodated us with no problems whatsoever. The staff were all very, very helpful. They took good care of my rather difficult cats and gave the best customer service possible. I would use them again and I recommend them highly.

gh0st

I did some research on this place to ensure my german shepherd would receive the best care possible, but after hearing of an animal abuse accusation of one of your staff, I believe my service would be appreciated elsewhere. As much as I would've loved to do business with this place, I can't risk the safety of my fur baby. Please ensure this is dealt with accordingly and ASAP! Who knows if this person has done anything to anyone's poor fur baby/babies.

Katherin Villalobos

We took our 4 year old Buster to stay for the first time and the staff were amazing. They were so understanding when we were reluctant to leave since it’s the first time since we adopted him that he was being boarded. We even called while we were away and they were kind enough to give us and update and put our minds at ease. We will definitely board Buster again at Pet Suites, we have the utmost trust in the staff to keep our baby safe and happy.