The Barkley Pet Hotel and Day Spa - Westlake Village, California

Ryan Janis

My dog has been sick for 3 days since picking her up. Symptoms started immediately after a 2 night stay.

Now I’m on my way to the veterinarian with a bag of diarrhea to see what she caught here. I wonder how much this will cost me.

So far, no call from the general manager. Maybe this review will help them take sanitary conditions more seriously.

Gillian Goldman

I have a 15 year old blind and deaf pug. Barkley was the only boarding facility (and I called them all) that would take him and care for him like I would. All the staff loves my little old man “Yoda”. He has his own room and does not have to go anywhere or do anything. He barely moves at this point and needs help. They provide peepee pads and are attentive to his every need. I was so relieved to find a place that would take care of my sweet elderly dog. He deserves the best care and Barkley gives that to him.

Eric Rosner

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Rebecca Acosta

I boarded my dogs here for a week and they had such a blast! They loved their pool days and I appreciated the staff so much for sending me photos specifically from their pool play time. I was stoked to see how much fun they were having and those photos are absolutely priceless! I also appreciated the 24-hour camera access to my pups. It was nice to see them whenever I missed my little nuggets. And last, but not least, I want to make sure to acknowledge how wonderful the staff is. Everyone I interacted with was super friendly and helpful when I had questions. Overall, I couldn't be happier with how well my dogs were cared for. My pups will definitely be back!

Rachel Myers

This review has nothing to do with the staff as they are all kind and clearly there because they love animals. It definitely has everything to do with protocols and management. I picked up my dog from daycare THREE min after 6pm and was charged an extra $25. For prospective, a full day of daycare is $50! I understand everyone’s time is important and there should be some kind of fee or penalty but 50%? I doubt this fee goes to the employees who are the ones ACTUALLY waiting.
Within a year, I’ve noticed VERY high turnover. Saw some people quit, who genuinely seemed to care, citing management as a reason to leave. Not something I want to support.

If you board, your dog will be in its ‘room’ starting at 4pm and taken out at 9am. (Even though daycare starts at 7 or 8am). Maybe one free walk and additional services if you pay for each. Like an airline.

Daycare is fine. He always returns smelling so gross, though. Even though they have chosen a better camera system than the old app, I’ve always seen the dogs just walk back and forth all day following whatever humans are doing the same laps. If you just need them to be busy, maybe that works for you.

The obscene fee was the last straw. Especially since I was back in my car with dog by 6:07pm.

UPDATE: A manager from the Barkley read the review and very proactively reached out to me. He clarified that the late fee wasn’t protocol and there was a misunderstanding within the staff. As an added gesture, he refunded the daycare charge as well as the late fee. I truly wouldn’t have expected that. I appreciated his extra efforts to rectify this.

Lauren Shumovich

The Barkley took amazing care of our chihuahua/jack russel mix Bruno while my now husband and I were getting married in another state. Bruno is very nervous and can be a little snappy but they took extra care to make sure he was comfortable. We opted to receive daily pictures of him for the week we were gone and he warmed up to the staff quickly which shows me he was in good hands. I HIGHLY RECOMMEND the Barkley.

MAJID BAYAN

I been taking my browny almost every month or so for grooming there and they are doing good

The Barrettas

We have our pet sulfate staying there. We wanted to give the place another shot. Since we are going away and we have nowhere else to go. It is only night 1 of his 4th unsatisfying stay there. Granted he is not a typical pet, but we ask the simplest things. We ask that he just stay warm and stay covered at night. The day before our trip, we will be looking for a different spot to try for the next time we go away. These people are great at telling you want you want to hear, but not caring about our pets (at least my pet). We pay so much money for him to be cared for and we don't get the support we need from them. This is not what we want from a company.

Update: Even though at the time of my last review, it was not the greatest. I will say that since the review, things did get a bit better. Since talking to the GM, we were able to feel like we were heard. They have started to take care of our pet per our requests a bit better. Our pet did seem a bit better when he was leaving. He wasn't as upset with us or wanting to get his frustration out on us or any furniture. So we feel a bit more confident with taking him back again. Especially since we have a couple more vacations coming up this year.