The Pet Care Center Of Nassau - Yulee, Florida

Anais Roman

I took both of my dogs (yorkie & a mini golden doodle) to the grooming salon today at Ritzy Clips. I was called by the groomer because my golden doodle’s hair was matted. She told me she was going to have to shave some hair. However, she didn’t mention she was going to butch her hair and shave her all the way down to her skin ?. You can see in the picture where there is a boy in the background of what my doodle looked like before the haircut from today. When I dropped them off I specifically said that I wanted puppy/teddy bear haircuts for both dogs and showed the groomer pictures (see circled picture in red of what I wanted for my doodle). However, upon arriving to the salon I noticed my doodle’s hair was completely shaved to the skin making her look terrible. I asked Mrs Beverly (front desk lady) if I could speak to the groomer and she said that everyone was gone already and all she could do was call the manager, Vivian. I spoke to Vivian on the phone and she stated that the groomer showed her what my dog looked like and that she agreed she needed to be shaved down. However, I have never had anyone complain of my dog’s hair being so matted that it needed to be completely shaved. The only issue I had with my doodle before she was spayed was that she was in heat and required using a diaper which caused her to be a bit matted in the butt and back legs area. However, my previous groomer from Pensacola specifically said she could do one of two things. 1. Shave her down to her skin or 2. Take that matting out, but charge me extra for the work. I appreciated her giving me the options and being very straightforward with the issue. I chose option 2 and have never had any other issues with my dog because she is already spayed and doesn’t require diapers anymore. I am extremely disappointed in the way my dog’s hair was cut at this facility and how the manager, Vivian, handled the situation. They were charging me a $65 grooming fee and another matting fee. Why would the groomer charge me a matting fee when all she did was chop my dog’s hair? If I knew the groomer was going to do that, then I would have told her not to do anything and would have taken my dog somewhere else. Vivían removed the matting fee, but still charged me full price for having my dog’s hair butched by her groomer. I do not recommend the grooming salon to anyone that cares about their dogs. Please take them somewhere else that cares about them and don’t cut corners. Shame on you Ritzy Clips!

R & K Lawrimore

We have had the fun and the sad with 4 Paws and each visit has been good. We feel listened to each time, our questions answered, from a new puppy to holding our senior dog as she takes her last breath. Thank you to 4 Paws for always being available and flexible for our fur babies! Here is our most recent visit with a new puppy!

Toni

I have boarded my dog at Kozy Kennels for over two years. The staff is WONDERFUL. When I tell Gizmo (a 13 year old Pekingese) that he is going to the kennel he starts dancing around and is so excited. The staff gives him lots of love and attention. We are so lucky that our friends recommended Kozy Kennels to us.

Karla Byrd

The staff was so incredibly gentle and caring with our Rottie! I am always a bit hesitant to take my dog in for vet care because she’s so large and can be intimidating. The staff allowed me to keep her in the truck until it was time to take her in. We were escorted through the door without any pets. Our Rotttie was not muzzled as she didn’t show any signs of aggression with the staff. In fact she enjoyed the attention and was being insanely loving. Thanks again to the incredible staff for making us all feel comfortable and at ease and of course for the great care of our sweet dog!

Raven williamson

Amazing people work at this clinic. Our dog doesn't trust people easily and she loved every person that handled her during our visit. We are so thankful for the staff for treating our baby with kindness and helping us get her the medication she needs. Communication is phenomenal and the everything is broken down into easy to understand terms. Pet care of Nassau goes above and beyond.

Brian Green

Follow up, they're great my babies and healthy and happy, and they work with you pretty darn good. We love bringing our babies there.

Just good caring people that love animals.
Super nice ladies and the doc did great with my 2 rescue puppies. Will be bringing my chawinnie in on the 5th. Looking forward to the visit and establishing all my kiddos.

Wyatt Pearrow

4 Paws Pet Clinic declawed our two cats at an excellent price. No follow up was necessary but the vet came in and checked on them for me during a second set of vaccines they received. Vert good service and very good care of my pets. Very trustworthy and they're not going to rob you with their prices.

LT21

My senior lab goes for a monthly shot to help her arthritis. The last time she didn't want to get out of the car due to her mobility issues. The wonderful techs came to her. Made it so much easier.